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Reseller Relationship Management Representative in Tampa, FL at EVO Payments, Inc.

Date Posted: 1/18/2019

Job Snapshot

Job Description



We are excited to welcome a Bilingual Relationship Management Representative to our growing team. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a supportive culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We're growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our rare and diverse culture cultivates and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent!

The goal of the role: Our Reseller Relationship Management Representative is focused on facilitating all post sales functions related to our new Partners and integrators.

What will you be doing?

  • Host Introductory Kickoff call with new resellers to introduce partner to company products, services and resources; accurately profile partner's business; and setup partner account
  • Support White Glove Service program to promote increased lead count and efficient merchant boarding
  • Handle and monitor all reseller issues concerning commissions and bonuses insuring all are researched and resolved in a timely manner
  • Reseller point of contact for merchant issues requiring promotion to our internal support team
  • Assist the Channel Sales Manager with critical issues and develop strategies to improve relationships with resellers to acquire additional leads
  • Educate Sales Account Executives and Business Development Executives on all new integrators and reseller setup requirements
  • Conduct regular status meetings with resellers via teleconference maintaining open lines of communication and producing new ideas
  • Facilitate Beta Integration Specialist with incoming beta partners and merchant accounts
  • Communicate beta merchant requirements at weekly Sales meetings
  • Maintain Salesforce and all corresponding databases with updated status and notes
  • Schedule meetings to properly turn beta over to production
  • Channel guide with well-rounded knowledge of integration solutions, platforms and peripheral devices to board merchants
  • Attend Continuing Education training on company products and services to convey to partner channel to increase knowledge and sales
  • Partner with BDE's to generate monthly continuing education webinars for resellers
  • Ensure partner is added to appropriate distribution and product lists
  • Maintain communication between RRM and other internal Sales and Support departments to educate and streamline processes
  • Maintain thorough knowledge of card industry regulations, integrated card payment devices and application and internal procedures
  • Produce and distribute all weekly, monthly and ad-hoc reseller tracking reports as requested by management
  • Continuously critique and offer feedback to department manager assisting in ways to implement simpler workloads for department and partnership
  • Author and maintain edits for policy and procedures changes relating to sales products and processes


You could be a great fit with these qualifications:

  • Bilingual Preferred
  • Bachelor's Degree preferred; High school diploma required
  • 1 - 3 years of work-experience in the customer service, financial, or sales-related fields
  • Proficiency in Windows based computer applications (Microsoft Office Suite) and other applications and systems as necessary
  • Ability to analyze and research an issue; conveying of urgency when necessary, while being responsible for the issue to closure
  • Strong oral and written communications and social skills
  • Strong customer services focus and detail orientation
  • A critical focus on accuracy
  • Ability to work independently, but with a team focus
  • Ability to lead multiple projects and initiatives
  • Ability to follow up with an issue/project until completion
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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