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Microsoft Dynamics AX Engineer in West New York, NJ at EVO Payments, Inc.

Date Posted: 1/21/2019

Job Snapshot

Job Description

Join the team behind one of the world’s largest financial technology providers. EVO Payments International is a leading publicly traded payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

We're looking for a Dynamics AX Engineer / DevOps Engineer who will support the EVO Microsoft Dynamics AX platform. This candidate will specialize in application, database, configuration; software and hardware upgrade paths, and code deployments to the DEV, QA, Pre-Prod, and Production environments. This candidate will also support day-to-day support of the AX platform.

Specific responsibilities:

  • Identify, diagnose, and resolve recurring and incidental support issues for end users related to Microsoft Dynamics 2012 R3
  • Provide remote support and resolution via phone and or remote-control screen sharing software, or onsite working directly with end-user
  • Perform troubleshooting, research knowledge-based articles and guiding users through step-by-step solutions in a help desk environment
  • Create and update documentation
  • Complete and update support tickets

You're a good fit if you have these qualifications:

  • Bachelor's degree in Information Technology or a related field
  • 1-3 years related work experience required.
  • Experience with Microsoft Dynamics
  • Experience with providing end-user onsite or remote support for troubleshooting
  • Proven diagnostic and troubleshooting skills with direct focus on the source of problems to quickly and effectively solve the problem
  • Proven experience troubleshooting hardware, software, and network issues with a direct focus on the source(s) of problems
  • Experience with using a support ticketing system
  • Proven ability to take ownership of client issues
  • Proven ability to communicate solutions in a user-friendly and professional manner, both verbally and in writing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All applicants must pass a drug test, background check, and credit evaluation

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